“The UK National Health Service is challenged to radically re-design health care delivery to contain costs whilst improving quality. In this timely new edition, the authors have deepened and enriched their practical approach to helping organizations, and the physicians that work in them, to meet this challenge. The insights so clearly and eloquently described in this book make it an essential ‘operating manual’ for a successful, patient centred health care organisation anywhere in the world.”
Dr. Danny A. Ruta, MBBS, MSc, MFPH
Director of Public Health, NHS Lewisham, London
“Improving our health care system will not happen without real evolution of the role of doctors in the system. This is a clear and most useful account of the problem of doctor-administrator relations in the current system and spells out in practical detail how a better compact between doctors and health care organizations can be evolved.”
Edgar H. Schein, Professor Emeritus
MIT Sloan School of Management
“The methods and techniques that these authors have developed and taught in their distinguished professional lives are essential resources for a productive future at this time of immense and badly needed changes in care.”
Donald M. Berwick, MD, MPP
Former Administrator Centers for Medicare & Medicaid Services
“This is an indispensable guide to understanding and achieving a new paradigm of physician leadership in healthcare organizations. The new edition is a reliable roadmap for navigating the changing world of health care.”
James M. Blazar, Senior Vice President & Chief Strategy Officer
Hartford HealthCare
“We often say that the knowledge already exists and improving our health systems is not a matter of more research but of getting on and doing it. But between knowledge and action is clarity; an expression of the knowledge in clear and actionable terms that can be understood by someone trained in another discipline. And that is what this book has done; take knowledge from sociology, psychology, organizational behavior and management and make it available to those who need it most, the clinicians among us who want something better from our systems of care.”
Richard M.J. Bohmer, MBChB, MPH
Professor of Management Practice
Harvard Business School